{"id":321,"date":"2026-07-04T16:00:34","date_gmt":"2026-07-04T16:00:34","guid":{"rendered":"https:\/\/helyora.eu\/right-of-withdrawal\/"},"modified":"2026-07-04T16:03:21","modified_gmt":"2026-07-04T16:03:21","slug":"diritto-di-recesso","status":"publish","type":"page","link":"https:\/\/helyora.eu\/it\/derecho-desistimiento\/","title":{"rendered":"Diritto di recesso"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Il tuo diritto di recesso (14 giorni)<\/h2><p class=\"wp-block-paragraph\">Hai a disposizione un termine di 14 giorni di calendario dalla ricezione del tuo ordine per recedere dall\u2019acquisto, senza dover giustificare la tua decisione e senza alcuna penale, ai sensi della Direttiva (UE) 2023\/2673 e del Regio Decreto Legislativo 1\/2007 (Testo unico della Legge generale per la tutela dei consumatori e degli utenti).<\/p><h2 class=\"wp-block-heading\">Come esercitare il diritto di recesso<\/h2><p class=\"wp-block-paragraph\">Compila il modulo che troverai in fondo a questa pagina, indicando il tuo nome e i dati del tuo ordine. Riceverai una conferma automatica via e-mail non appena avremo registrato la tua richiesta. Una volta ricevuto il prodotto nelle stesse condizioni in cui te lo abbiamo consegnato, provvederemo al rimborso entro un termine massimo di 14 giorni dalla data in cui avremo constatato il reso.<\/p><p class=\"wp-block-paragraph\">Puoi esercitare questo diritto anche dal tuo account, nella sezione \u00abI miei ordini\u00bb, dove troverai il pulsante di recesso accanto a ciascun ordine entro il termine previsto dalla legge.<\/p><h2 class=\"wp-block-heading\">Condizioni di restituzione<\/h2><p class=\"wp-block-paragraph\">Il prodotto deve essere restituito non utilizzato, nella confezione originale e in perfette condizioni. Le spese di restituzione sono a carico del cliente, a meno che il prodotto non sia difettoso o non corrisponda a quanto ordinato.<\/p>\t<div class=\"ayudawp-euw-wrapper\" id=\"ayudawp-euw-form\">\n\n\t\t\n\t\t\t\t\t<p class=\"ayudawp-euw-intro\">Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.<\/p>\n\t\t\n\t\t<p class=\"ayudawp-euw-legal-note\">\n\t\t\tYour withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.\t\t<\/p>\n\n\t\t<form method=\"post\" action=\"https:\/\/helyora.eu\/wp-admin\/admin-post.php\" class=\"ayudawp-euw-form\" novalidate>\n\n\t\t\t<input type=\"hidden\" name=\"action\" value=\"ayudawp_euw_review\">\n\n\t\t\t<input type=\"hidden\" id=\"ayudawp_euw_nonce\" name=\"ayudawp_euw_nonce\" value=\"4adfbca506\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/it\/wp-json\/wp\/v2\/pages\/321\" \/>\t\t\t<div class=\"ayudawp-euw-hp\" aria-hidden=\"true\">\n\t\t\t\t<label for=\"ayudawp_euw_website\">Leave this field empty<\/label>\n\t\t\t\t<input type=\"text\" id=\"ayudawp_euw_website\" name=\"ayudawp_euw_website\" tabindex=\"-1\" autocomplete=\"off\">\n\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_name\">Full name <span class=\"ayudawp-euw-required\">*<\/span><\/label>\n\t\t\t\t<input type=\"text\" id=\"ayudawp_euw_name\" name=\"ayudawp_euw_name\" value=\"\" aria-invalid=\"false\"  required>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_email\">Email used in the order <span class=\"ayudawp-euw-required\">*<\/span><\/label>\n\t\t\t\t<input type=\"email\" id=\"ayudawp_euw_email\" name=\"ayudawp_euw_email\" value=\"\" aria-invalid=\"false\"  required>\n\t\t\t\t<small class=\"ayudawp-euw-help\">The withdrawal acknowledgement will be sent to this address.<\/small>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_order\">Order number <span class=\"ayudawp-euw-required\">*<\/span><\/label>\n\t\t\t\t<input type=\"text\" id=\"ayudawp_euw_order\" name=\"ayudawp_euw_order\" value=\"\" aria-invalid=\"false\"  required>\n\t\t\t\t<small class=\"ayudawp-euw-help\">You can find it in the confirmation email we sent you.<\/small>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_date\">Order date<\/label>\n\t\t\t\t<input type=\"date\" id=\"ayudawp_euw_date\" name=\"ayudawp_euw_date\" value=\"\" max=\"2026-07-28\" >\n\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_scope\">Scope of the withdrawal <span class=\"ayudawp-euw-required\">*<\/span><\/label>\n\t\t\t\t<select id=\"ayudawp_euw_scope\" name=\"ayudawp_euw_scope\" required>\n\t\t\t\t\t<option value=\"full\" >Full order<\/option>\n\t\t\t\t\t<option value=\"partial\" >Specific products only<\/option>\n\t\t\t\t<\/select>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_details\">Affected products \/ additional information<\/label>\n\t\t\t\t<textarea id=\"ayudawp_euw_details\" name=\"ayudawp_euw_details\" rows=\"5\"><\/textarea>\n\t\t\t\t<small class=\"ayudawp-euw-help\">If you have selected partial withdrawal, list the products affected here.<\/small>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"ayudawp-euw-field ayudawp-euw-field--checkbox\">\n\t\t\t\t<label for=\"ayudawp_euw_privacy\">\n\t\t\t\t\t<input type=\"checkbox\" id=\"ayudawp_euw_privacy\" name=\"ayudawp_euw_privacy\" value=\"1\" aria-invalid=\"false\" required>\n\t\t\t\t\t<span>\n\t\t\t\t\t\tI confirm that the information provided is correct.\t\t\t\t\t<\/span>\n\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"ayudawp-euw-submit\">\n\t\t\t\t<button type=\"submit\" class=\"ayudawp-euw-button\">Continue<\/button>\n\t\t\t<\/div>\n\t\t<\/form>\n\n\t\t\t<details class=\"ayudawp-euw-annex-b\" id=\"ayudawp-euw-annex-b\">\n\t\t<summary>\n\t\t\tModel withdrawal form (Annex I.B of Directive 2011\/83\/EU)\t\t<\/summary>\n\t\t<article class=\"ayudawp-euw-annex-b__article\">\n\t\t\t\t<p class=\"ayudawp-euw-annex-b__intro\">\n\t\t<em>Complete and return this form only if you wish to withdraw from the contract.<\/em>\n\t<\/p>\n\n\t<address class=\"ayudawp-euw-annex-b__trader\">\n\t\t<strong>To:<\/strong><br>\n\t\tHelyora<br>\n\t\tR\u00faa Ancosta, 4<br \/>\n36391 Nigr\u00e1n<br \/>\nPO<br \/>\nSpagna<br>\n\t\tEmail: info@helyora.eu\t\t\t<\/address>\n\n\t<p>I\/We hereby give notice that I\/we withdraw from my\/our contract of sale of the following goods \/ for the supply of the following service:<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Ordered on \/ received on:<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Name of consumer(s):<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Address of consumer(s):<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Signature of consumer(s) (only if this form is notified on paper):<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Date:<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p class=\"ayudawp-euw-annex-b__source\">\n\t\t<small>\n\t\t\tSource: Annex I, Part B of <a href=\"https:\/\/eur-lex.europa.eu\/eli\/dir\/2011\/83\/oj\" target=\"_blank\" rel=\"noopener nofollow\">Directive 2011\/83\/EU<\/a> of the European Parliament and of the Council on consumer rights.\t\t<\/small>\n\t<\/p>\n\t\t\t\t\t\t\t\t<p class=\"ayudawp-euw-annex-b__print\">\n\t\t\t\t\t<a href=\"https:\/\/helyora.eu\/it\/derecho-desistimiento\/?ayudawp_euw_annex_b=1\" target=\"_blank\" rel=\"noopener nofollow\">\n\t\t\t\t\t\tOpen printable version\t\t\t\t\t<\/a>\n\t\t\t\t<\/p>\n\t\t\t\t\t<\/article>\n\t<\/details>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Tu derecho de desistimiento (14 dias) Dispones de un plazo de 14 dias naturales desde la recepcion de tu pedido para desistir de tu compra, sin necesidad de justificar tu decision y sin ninguna penalizacion, conforme a la Directiva (UE) 2023\/2673 y al Real Decreto Legislativo 1\/2007 (Texto Refundido de la Ley General para la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-321","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/helyora.eu\/it\/wp-json\/wp\/v2\/pages\/321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helyora.eu\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/helyora.eu\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/helyora.eu\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/helyora.eu\/it\/wp-json\/wp\/v2\/comments?post=321"}],"version-history":[{"count":1,"href":"https:\/\/helyora.eu\/it\/wp-json\/wp\/v2\/pages\/321\/revisions"}],"predecessor-version":[{"id":322,"href":"https:\/\/helyora.eu\/it\/wp-json\/wp\/v2\/pages\/321\/revisions\/322"}],"wp:attachment":[{"href":"https:\/\/helyora.eu\/it\/wp-json\/wp\/v2\/media?parent=321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}