Legal Notice

In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the following information is provided: the website helyora.eu («Helyora» or «Helyora Outdoor») is operated by Miriam Andaloro, an individual registered as self-employed, residing in Nigrán, Pontevedra (Spain), ZIP Code 36391, and Tax ID Number [Tax ID Number Pending Completion]. You can contact us at info@helyora.eu.

This website is dedicated to the online sale of premium above-ground pools under the Helyora Outdoor brand. By accessing and using this site, you are deemed a user and agree to the terms and conditions described herein.

Privacy Policy

Data Controller: Miriam Andaloro (Helyora Outdoor), Tax ID [Tax ID TO BE COMPLETED], residing in Nigrán, Pontevedra, Spain. Contact: info@helyora.eu.

Purpose of the processing: to manage your order and our business relationship, respond to your inquiries, send you marketing communications when you have given us your consent, and comply with our legal obligations (tax, accounting, and warranty-related).

Legal Basis: performance of the contractual relationship (sale), consent of the data subject (newsletter, non-essential cookies), and compliance with legal obligations.

Recipients: Your data is shared only with the providers necessary to provide the service (payment gateway, shipping company, web hosting provider in the EU), with whom we have the appropriate data processor agreement in place. Data is not disclosed to third parties unless required by law.

Retention: for as long as the contractual relationship exists and, thereafter, for the duration of the statutory limitation periods for liability (tax and warranty).

Your rights: You may exercise your rights of access, rectification, erasure, objection, restriction, and data portability by writing to info@helyora.eu. You may also file a complaint with the Spanish Data Protection Agency (aepd.es) if you believe we have not properly addressed your request.

Cookie Policy

This site uses first-party technical cookies necessary for its operation (shopping cart, session, language preferences) and, when you accept them through the settings panel, analytics or marketing cookies to measure site usage and display relevant content. You can manage or withdraw your consent at any time via the cookie settings link available on the site.

We do not currently use third-party analytics or advertising cookies; if we enable them in the future (for example, Google Analytics or Meta Pixel), we will request your prior consent before installing them, as required by Spanish law (LSSI and GDPR).

Terms and Conditions of Sale

Prices: All prices shown in the store include the applicable VAT. Shipping costs, if any, are itemized before checkout.

Payment: Payment is made using the methods available during the checkout process when placing the order.

Shipping: We ship throughout the European Union. Shipping times and costs are displayed during the checkout process before you confirm your order.

Warranty: All of our products are covered by the 3-year legal warranty established by European Union consumer protection regulations in the event of nonconformity.

Right of Withdrawal: You have 14 calendar days from the date you receive the product to cancel your purchase without having to provide a reason. See the complete procedure on our Right of Withdrawal.

Complaint Form: If you have any issues with your order, please contact us first at info@helyora.eu. As an EU consumer, you can also access the European online dispute resolution platform: ec.europa.eu/consumers/odr.

Applicable legislation: These terms and conditions are governed by Spanish law, specifically Royal Legislative Decree 1/2007 (Consolidated Text of the General Law for the Protection of Consumers and Users) and Law 34/2002 (LSSI-CE).